Frequently Asked Questions

Here are answers to common questions about ordering, delivery, returns, and warranty claims.

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How do I place an order?

Browse our website, add your items to cart, and complete checkout using one of the available payment methods. If you need help confirming the correct part, contact us before placing your order.

Do you ship outside South Africa?

No. We currently deliver within South Africa only.

How long does delivery take?

Orders are usually delivered within 1 to 7 business days, depending on your location and stock position. Delivery times are estimates and may vary.

We use trusted courier services such as:

• The Courier Guy
• PUDO Locker-to-Door / Locker-to-Locker
• Other local couriers where appropriate

How do I track my order?

You can track your order in two easy ways:

• Visit our Order Tracking Page and enter your details.
• Use the Shop App and log in with the same email address you used when placing your order.

Track My Order

Need help? Chat with us on WhatsApp

What payment methods do you accept?

Available payment methods are displayed at checkout and may include:

• PayFast
• Payflex
• Mobicred
• PayJustNow
• Ozow
• Float
• PayShap
• SnapScan
• Zapper
• Instant EFT
• EFT by arrangement

What is your return and refund policy?

Our full policy is available here: Refund & Returns Policy.

In summary:

• Unused, uninstalled items in original saleable condition may qualify for a discretionary return within 7 days of delivery.
• Returns received after 7 days but within 30 days of delivery may, at our discretion, be accepted subject to a 15% handling fee.
• Installed, used, test-fitted, contaminated, incomplete, or allegedly defective items are not handled as discretionary returns and must be assessed through the defect/warranty claim process.
• Approved discretionary-return refunds are processed within 3 business days after the item has been received and approved.
• Refunds are made using the original payment method where possible.

Important: Product-specific exclusions and any statutory rights are set out in the full policy.

Start a Return

How do I lodge a defect or warranty claim?

If you believe an item is defective, please complete our Warranty Assessment Claim Form and email it to support@modernautoparts.co.za with your proof of purchase and any reasonably relevant supporting documents.

Depending on the product and claim, we may also require a job card, vehicle/application details, photos or video, and/or the part itself for inspection or testing. Claims may be referred for supplier/manufacturer or technical assessment before an outcome can be confirmed.

Do parts come with a guarantee?

Yes. A 12-month guarantee applies from the date of delivery against defects arising from faulty materials or workmanship, subject to claim assessment and applicable exclusions.

This guarantee is in addition to any rights you may have under applicable law. Some products may also carry supplier or manufacturer warranties in addition to that.

Must parts be fitted by a qualified mechanic?

We strongly recommend fitment by a qualified mechanic or fitment centre in accordance with the vehicle manufacturer’s specifications.

Where installation is relevant to a claim, we may require proof of professional fitment. Claims may be declined where assessment shows that the failure was caused by incorrect installation, wrong application, misuse, contamination, modification, or another excluded cause.

If you believe the incorrect part has been supplied, do not install it; contact us so the issue can be assessed correctly.

Can I collect my order in-store?

Yes, but only after you receive confirmation that your order is ready for collection.

Do you install parts?

No. We supply parts only and do not offer installation services.

What if my parcel arrives damaged, short, or incorrect?

Please contact us as soon as possible and keep the item, packaging, and shipping label available. We may ask for photos to assess the issue.

Visible transit damage, shortages, or obvious supply errors should be reported within 5 business days of delivery. If the issue could not reasonably have been discovered on delivery, please notify us as soon as possible after discovery in line with our Refund & Returns Policy.

Can I get a tax invoice or quote?

Yes. We can assist with both. Please contact us by email or WhatsApp.

How do I cancel or change an order after placing it?

Contact us as soon as possible. If your order has not yet been accepted, packed, or dispatched, we may be able to assist. Once an order has been processed or dispatched, changes or cancellation may not be possible. Any rights you may have under applicable law remain unaffected.

Do you stock parts for all vehicles?

We stock parts for many vehicle makes and models, including Toyota, Volkswagen, Ford, Hyundai, Kia, BMW, and others. If you are unsure, send us your VIN, engine code, registration number, or current part number and we will help verify the correct application before you order.

What happens if a part I ordered is unavailable in the selected brand?

We aim to supply the exact brand ordered. If an item is unavailable, discontinued, or superseded, we may contact you to offer an alternative. We will not substitute a materially different brand or specification without your agreement. If you do not want the alternative offered, the affected item can be cancelled and refunded in accordance with applicable law.

What if there is no PUDO locker in my area?

If a suitable PUDO locker is not available for your address, we will contact you to arrange an alternative courier option. If any additional delivery charge applies, we will advise you before proceeding.

Is my information secure?

We use secure connections and payment gateways, and we process personal information in line with our Privacy Policy.

This FAQ is a general guide only. For full details, please refer to our Refund & Returns Policy, Guarantee Policy, and Terms of Service.

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