FAQs
❓ Frequently Asked Questions (FAQ)
Welcome to Modern Auto Parts! Here are some of the most common questions our customers ask — with clear answers to help you shop with confidence 🚗🛠️
📦 How do I place an order?
Browse our website, add your items to the cart, and checkout securely. Need help? Call us on 021 448 9982.
🚚 Do you ship outside South Africa?
No. We only ship within South Africa 🇿🇦. International shipping is not available at this time.
📬 How long does delivery take?
Orders are delivered in 1–7 business days depending on your location. We use trusted couriers like:
- 🚛 The Courier Guy
- 📦 PUDO Locker-to-Door / Locker-to-Locker
- 📬 Other local couriers depending on area
📍 How do I track my order?
You can track your order in two easy ways:
- 🖥️ Visit our Order Tracking Page and enter your details
- 📲 Download the Shop App and log in with the same email address you used when placing your order
💬 Need help? Chat with us on WhatsApp
💳 What payment methods do you accept?
We accept secure payments through:
- 💳 PayFast
- 🪙 Payflex
- 🧾 Mobicred
- 📱 PayJustNow
- 🏦 EFT (on request)
- 📲 SnapScan
- 📲 Zapper
- ⚡ Instant EFT
- 💸 Ozow
- 🏦 PayShap
- 🧾 Float
🔁 What’s your return and refund policy?
Returns are accepted within 7 days of delivery if the item is unused, in original packaging, and in saleable condition.
- Returns after 7 days may carry a 15% handling fee
- Refunds are processed within 3 business days once we receive the item
- Refunds will be issued via the original payment method
⚠️ Non-returnable items: Electrical parts (unless faulty), fuel pumps once fitted, and greasy or used parts.
To request a return, click below:
🧰 Do parts come with a warranty?
Yes! Most parts include a 6-month warranty against defects. Some have longer warranties via the supplier.
🛠️ Must parts be fitted by a qualified mechanic?
Yes. All parts must be fitted by a qualified mechanic or registered workshop. DIY installation may void your warranty.
📍 Can I collect my order in-store?
Yes — but only after receiving an email stating your order is ready for collection.
🛠 Do you install parts?
No. We supply parts but do not offer installation services.
📦 What happens if my parcel is damaged on arrival?
We’ll sort it out! Contact us immediately to assist with a replacement or refund.
📄 Can I get a tax invoice or quote?
Yes. We provide both — just contact us by email or WhatsApp.
🕒 How do I cancel or change an order after placing it?
Contact us as soon as possible on WhatsApp. Once shipped, changes may not be possible.
🚘 Do you stock parts for all vehicles?
We stock parts for most brands including Toyota, VW, Ford, Hyundai, Kia, BMW and more. Send your VIN or engine number if unsure.
🔐 Is my information secure?
Absolutely. We are POPIA compliant and use SSL encryption. Payments go through secure gateways only.
🔁 What happens if a part I ordered is unavailable in the selected brand?
We always try to supply the exact brand you ordered. However, if that brand is unavailable at the time of fulfillment, we reserve the right to substitute it with a product of equal or superior quality. We will never downgrade to a lower-quality brand — all substitutions meet or exceed the performance of the original item.
📦 What if there’s no PUDO locker in my area?
If a PUDO locker is not available based on the address you provide, we will automatically arrange delivery via an alternative courier service. Note: Additional delivery fees may apply depending on the courier and your location.