Refunds and Returns

Refund & Returns Policy

Proof of Purchase

No returns will be accepted without a valid proof of purchase.

Return Window & Handling Fee

Items are eligible for return within 7 days of delivery, provided they are in original, saleable condition, including the original product packaging.
Items returned after 7 days but within a reasonable period may be accepted, subject to a 15% handling fee.

Courier Charges

Courier fees for both outbound and return shipments are non-refundable.

Non-Returnable Items

The following items are not eligible for return:

  • Fuel pumps that have been fitted.
  • Electrical goods (unless defective).
  • Lubricants or chemicals with broken seals.
  • CV joints, shafts, and boots that are greasy or incomplete.

Condition of Returned Goods

Returned products must:

  • Be unused and uninstalled.
  • Be complete and not disassembled or modified.
  • Be returned in the original outer brown shipping box.
    The product box itself must not have courier labels, markings, or damage.

Items not meeting these requirements will be returned to the customer.

Inspection, Testing & Refund Timeline

All returned goods are subject to inspection and testing.
Refunds will be processed within 3 business days after the item has been received and approved.

Refund Method

All refunds will be made using the original payment method used at checkout (e.g. PayFast, Payflex, PayJustNow, Mobicred, etc.).
If refunding through the original method is not possible, we will contact you via email to request your banking details for manual refund processing.

Proof of Professional Fitment

Warranty claims on mechanical or electrical components may require proof of installation by a qualified mechanic or fitment centre. Improper installation voids all warranties.

Warranties

  • A 6-month warranty applies to manufacturing defects.
  • Beyond 6 months (but within the manufacturer’s warranty period), products can be sent for evaluation upon customer request.
  • Warranties are limited to those offered by our suppliers.
  • Modern Auto Parts is not liable for any consequential damage or loss.

Incorrectly Supplied Goods

If we have supplied you with an incorrect product, it must be returned within 30 days of purchase.

Cancellations & Delivery Rejections

Do not reject a delivery. If you wish to cancel or return an item, accept the delivery and follow our return procedure to avoid delays or lost parcels.
Our responsibility ends once the courier has delivered or attempted delivery.

Cooling-Off Period

In accordance with Section 44 of the Electronic Communications and Transactions Act (ECTA), natural persons (not businesses) have the right to cancel their order within 7 days of delivery without reason or penalty.
Return courier costs are the customer’s responsibility.

Business-to-Business (B2B) Sales

Returns, cancellations, and cooling-off rights do not apply to purchases made by businesses, dealers, or resellers. B2B sales are final unless otherwise agreed in writing.

Fraud Prevention

All returns are subject to verification. Any attempt to return counterfeit, used, or non-matching products will be rejected and may be reported to relevant authorities.

Return Abuse Policy

We reserve the right to refuse returns or impose additional conditions on customers who abuse our return policy, including but not limited to repeated returns or suspicious activity.

Limitation of Liability

Modern Auto Parts shall not be liable for any loss, delay, or failure to perform its obligations if such failure is due to circumstances beyond its reasonable control (e.g. courier delays, strikes, supply chain disruptions, or natural disasters).

How to Initiate a Return

You may initiate a return by:

  • Logging into your account, or
  • Clicking the button below and following the steps:

Alternatively, you can contact us via:

This Refund & Returns Policy should be read in conjunction with our Terms & Conditions.

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